Serious Illness Communication
Every care provider wants to have good rapport with their patients. When a serious diagnosis is the topic of discussion, it can be more challenging to feel confident in your skills. Like other skills, this can be learned. And like other skills, when done well, it can make a world of difference.
How can we help?
Train staff in communication skills specifically developed - and tested - for these situations
Work with you to identify best documentation practices, based on your current medical record system
Guide set up of measurement tactics to show the impact of changing the conversations